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Innovative sample ordering platform for your laboratory

Supercharge your value proposition as a laboratory by making Customer Success
&
Service Excellence a priority

  • Digitalize your customer journey
  • Make it easy for your customers to take samples
  • Make your value proposition unique
  • Deliver excellent service by being one step ahead
  • Make data-driven Customer Success a priority
  • Create transparency for both your staff and your customers
Forside lab
SUPERCHARGE YOUR LAB SERVICE
 
 

Make Service Excellence a value proposition that sets you apart from your competitors

Provide solid tools for your customer support staff to deliver excellent service and keeping everything transparent for your customers

Customer-focused digital first approach

Create a unique customer experience that makes your customers want to come back
Sampling guidance Milva

Guide your customers

With assisted risk assessment of +600 materials and guided sampling size, you enable your customers to deliver higher quality work with sampling.

Find your drop point Milva

Simplify logistics with easy ordering flow and logistics integration

Make it easy for your customers to book pickup of their sample with integrated logistics. This will enable you as a laboratory to optimize your entire customer journey.

Transparency order status Milva

Transparency creates trust

With  our customer account univers your customers can easy track their sampling order and see results and more. This will create trust and thus higher stickiness with the customer.

Reporting Milva

Automated Reporting

Your customers will be delighted with automated reporting that saves time and delivers a high quality branded product to their customers.

Provide the right tools for your staff
 
 

Make service excellence easy and simple

Supercharge your support and customer success efforts with our innovative ordering platform and customer insights

All orders overview

Take charge of your ordering flow

Effective coordination across departments that joins logistics, support, laboratory and sample delivery in one system. Be one step ahead with all your samples coming into your laboratory, to both plan ressources and deliver service excellence for your customers.

Milva Hub

Milva Hub delivers value for your customer's customer

Deliver value down the value chain to your customer's customer that create stickiness for your customer and you, providing you with higher life time value.

All projects overview Milva

Project overview for better coordination

Make it easy for your customers to coordinate projects across departments with  collaboration with office staff and fields staff. They will always be able to find their current and previous projects with all their data in one place.

Lab insights Milva

Data insights for better decisions

Insights into your customers and their habits will lead to better and more informed decisions that can propel your business forward.

"Our environmental sampling process just got much more efficient after implementing Milva"

Mads Belfor
Mads | BELFOR DAMAGE SERVICES
Admin management and data insights
Customer success
 
 

Make customer success a priority

Create stickiness and higher life time value with data driven customer success and service excellence

How do I get started?

Once the contract has been signed we plan the onboarding and implementation of your new CLIMS / LIMS software to supercharge the customer experience of your laboratory services. Contact us either by phone or email below:
Phone: +45 51 91 49 99
email: martin@milva.io

Who will benefit of Milva Lab Services?

Our solution is tailored to laboratories who have direct customer interaction that sends in samples that need to be analyzed. We support your entire customer journey, so you can deliver excellent customer experiences that sets you apart from your competitors.

Do you have in all languages?

Yes. We can offer a solution in your native language. All onboarding will however be in English.

What modules do you offer?

We offer modules that create value for you. We deliver solutions that make sense for your setup and your needs.

  • You can automate your invoicing and save tons of time.
  • You can make informed decisions with data insights into your logistic solution, your customer onboarding, your pricing and much more.
  • Deliver higher value to your customers through assisted risk assessment and sample guidance.
  • Keep track of all your packaging at your customers and make them order it themself in our application.

Ready to supercharge your laboratory customer experience?